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Social BPM

The growth of mobile devices, advances in technology and the rise of social media are impacting the way customers interact with organisations. This article examines how business process management can drive the way organisations respond to and interact with their customers using social media. Automated BPM can provide the tools for deeper and better customer engagement.

Pritiman Panda
on Sep 23, 2013
Planning and Controlling Complex Projects

Planning and budgeting large projects is often based on trying to predict how development will turn out. Stories are estimated by the development team, but the budget for the whole project is independent from those estimates. Especially for complex projects this leads most often to (unwanted) surprises. Insights from beyond budgeting can help to increase flexibility, and focus on business value.

Jutta Eckstein
on Sep 02, 2013
Book Review and Interview with Brian Wernham about Agile Project Management for Government

The book agile project management for government gives cases of agile in Ggvernmental organizations. Brian Wernham describes agile leadership behaviors, based upon the agile manifesto, and give guidance for adapting agile in governmental organizations. InfoQ did an interview with Brian about his book on agile leadership and how to apply practices from Scrum and DSDM in governmental projects.

Ben Linders
on Jul 18, 2013
Book Launch of “Commitment”, and an Interview with Olav Maassen, Chris Matts and Chris Geary

Commitment is a graphical business novel about managing project risks with “Real Options”, a way of thinking to improve your decision making. InfoQ attended the book launch on May 14 in Amersfoort, The Netherlands and spoke with the authors about decision making, risks and technical debt.

Ben Linders
on Jul 02, 2013
Interview and Book Excerpt: Hiring Geeks that Fit

Author, consultant, blogger and management guru Johanna Rothman has written a new book titled Hiring Geeks that Fit, in which she addresses the challenges and joys of employing technical people. Published through Leanpub the book is available to InfoQ readers at a discounted rate.

Shane Hastie
on Jun 18, 2013
Interview with Capers Jones on Measuring for Agile Adoption

Why would you want to use measurements if you are adopting agile? Because top executives would like to know how projects will turn out before spending money on them, and measuring results helps to improve future predictions. Capers Jones shows how you can measure productivity and quality, and looks at agile practices that have proved to be beneficial for teams.

Ben Linders
on May 30, 2013
Software Development: How the Traditional Contract Model Increases the Risk of Failure

Susan Atkinson and Gabrielle Benefield argue that the standard contract model for software development is based on outdated and flawed assumptions, and that this is contributing to the high rates of failure in IT projects, regardless of whether the IT projects are resourced internally or outsourced to a third party. The contract model is in need of a total overhaul.

Gabrielle Benefield Susan Atkinson
on May 28, 2013
Managing the Unmanageable: Author Q&A

Mickey Mantle and Ron Lichty have written a book about managing and employing programmers. The book examines the characteristics of programmers and programming teams and discusses how to manage them. They provide a variety of tools along with many rules of thumb they’ve collected through the years.

Shane Hastie
on May 13, 2013
Interview with Jason Little about Agile Transformation

Agile transformation is about focusing on organization change and understanding the complexities that come with it. An interview with Organizational change coach Jason Little about approaches for organizational change, culture, feedback and learning, and using the lean startup approach.

Ben Linders
on Apr 29, 2013
Culture & Methods

Interview with Michael Azoff from Ovum about How To Create the Agile Enterprise

Large enterprises face three challenges: to innovate and act as a start-up, to use a budgeting process that keeps the organization’s strategy in touch with changing market conditions, and to transform the whole IT department to agile. Principal analyst Michael Azoff explains Ovum’s view on creating an agile enterprise.

Ben Linders
on Apr 10, 2013
Bridging the Management Gap

As Agile becomes widely accepted within IT organizations, one roadblock to more significant organizational change is becoming clear - resistance from management. Traditional command & control management no longer suffices in a globalized, knowledge-based economy. When will we reach the tipping point where organizations unshackle themselves from the limitations of command & control?

Tiago Garcez
on Apr 01, 2013
Interview and Book Review: Enterprise Software Delivery

"Enterprise Software Delivery" is the latest book by Alan W. Brown, and is a must-read guide for anybody concerned with the development and delivery of software in a large organisation.

Craig Smith
on Feb 20, 2013