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How Continuous Discovery Helps Software Teams to Take Product Decisions
Continuous discovery for product development is regular research that involves the entire software product team, and that can actively inform product decisions. Equating continuous discovery to weekly conversations with one or more customers can be misleading. Combining quantitative and qualitative research methods can help software teams gather data and understand what is behind the data.
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Release Management and Customer Experience at Snapchat
In 2019, T-Mobile hosted Snapchat executive, Tammarrian Rogers, and release manager, Claire Reinert, who presented how, in three years, they transformed their release management processes and culture which directly improved their customer experience.
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Bringing the Humanity Back into Customer Support
Treat your support team well and they will treat your customers well. Support teams need to be trained and trusted, they deserve autonomy and ownership over their work. Bots shouldn’t be used in customer support to help people solve problems; people need to help people even if it’s more expensive than hiring robots.
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Becoming a Responsive Enterprise
Software-driven companies are taking over the world because they are responsive organizations, built on 'sense and respond' instead of 'plan and predict'. In the next decade every large scale organization will be digitized and will effectively become a software-driven enterprise. Vikram Kapoor, CEO at Prowareness, explored how organizations can increase their responsiveness.