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The Journey to a Customer Experience Driven Enterprise
Laura Heritage discusses key aspects - Cloud services and API-led integrations - essential to having success in building a customer experience driven enterprise.
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How Comcast Uses Data Science and ML to Improve the Customer Experience
Jan Neumann presents how Comcast uses machine learning and big data processing to facilitate search for users, for capacity planning, and predictive caching.
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Go On, Say Yes, And…
Jeanine Spence explores the customer centric and iteration concepts of Design Thinking as an approach to problem solving through the lens of the personal, presenting 5 ways to put them into practice.
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User-Centered Agile Product Development in an Enterprise and a Startup
Michael Ong shares an approach that was used in two environments with success to bring products to market with a focus on users while considering business conditions and constraints.
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