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DevOps

Observability-Driven Development for Tackling the Great Unknown

How does observability-driven development differ from monitoring? As our distributed systems become increasingly more complicated and as our silos break down for DevOps testing, automation, and efficiency, ODD arises as a superset of monitoring to understand your code’s unknown unknowns. Includes insights from Honeycomb Founder Charity Majors.

Jennifer Riggins
on Jan 31, 2019
DevOps

Service Delivery Review: The Missing DevOps Feedback Loop?

This article introduces the service-delivery review and answers questions like: does the team know what their customer values about their service? How can we regularly assess service fitness?

Matthew Philip
on Oct 28, 2018
Culture & Methods

Q&A on the Book The Age of Agile

The book The Age of Agile by Steve Denning defines the goals, values, principles, and techniques for Agile management together with stories about how large organizations are applying this to deliver value on a large scale.

Ben Linders
on Mar 26, 2018
Culture & Methods

The Ultimate Feedback Loop: Learning from Customer Reported Defects

Investigating the root causes of customer reported defects will have a great impact on your organization. The best ways to ensure customer satisfaction, lower costs and increase employee engagement is to look inside — you already have the data. At the end, it’s all about continuous improvement.

Emanuil Slavov
on Jun 24, 2017
Culture & Methods

Q&A on the Book Sense and Respond

The book Sense and Respond provides ideas for executives, managers and business line leaders to leverage the power of technology to build more successful businesses. Authors Jeff Gothelf and Joshua Seiden explain how you can use experimentation and learning and continuous market feedback to deliver valuable products to customers, and manage teams on outcomes and foster effective collaboration.

Ben Linders
on Jun 17, 2017
Culture & Methods

Q&A on Doing It - Management 3.0 Experiences

In the book Doing It - Management 3.0 Experiences, Ralph van Roosmalen shares his experiences from using Management 3.0 as a manager and as a coach. He explores how he experimented with ideas and practices like moving motivators and kudo cards from Jurgen Appelo’s book Managing for Happiness to find out what drives people, help them to become happier at work, and empower self-organizing teams.

Ben Linders
on May 08, 2017
Culture & Methods

Q&A on The Manager‘s Path with Camille Fournier

In the book The Manager’s Path, Camille Fournier explores managing engineers and what it takes to be a technical manager. She describes the different roles which form the path from mentors and tech leads to senior engineering management, discusses the challenges of technical leadership and provides advice on how to deal with them.

Ben Linders
on Apr 18, 2017
Mobile

How to Effectively Collect User Feedback in Mobile Application

This article analyzes a variety of forms of collecting feedback in mobile applications from a number of perspectives, including user experience, development, operations,and cost. It also analyzes in which scenario each form of feedback is more applicable, with the purpose of helping mobile application developers or product managers use the right feedback mechanism and improve their products.

Jianing Zheng
on Apr 11, 2017
Culture & Methods

Tailoring Your DevOps Transformation to Organizational Culture

To build a high performance organization via DevOps, one often needs to change the organizational culture. Culture is a cornerstone which either amplifies or dooms strategic initiatives in your company. This case study shows how you can apply the competing values framework for culture change, supported by tools to measure and visualize culture.

Tomek Pająk
on Feb 22, 2017
Culture & Methods

Adaptable or Predictable? Strive for Both – Be Predictably Adaptable!

Our efforts to improve software development face the question of what to focus on. Should we govern for predictability without concern of value, maximizing cost-efficiency without concern for end-to-end responsiveness? Or maybe do the opposite and govern for value over predictability, focus on responsiveness over cost efficiency? What we really need is to be predictably adaptable.

Dimitar Bakardzhiev
on Sep 06, 2016
DevOps

DevOps Lessons Learned at Microsoft Engineering

Thiago Almeida from Microsoft shares how adopting DevOps practices resulted in better engineering and happier teams, and the lessons learned in that journey.

Thiago Almeida
on May 22, 2016
Culture & Methods

Q&A with Dave Snowden on Leadership and Using Cynefin for Capturing Requirements

Dave Snowden gave a talk titled "Context is Everything" at the Scaling Agile for the Enterprise 2016 congress in Brussels, Belgium. InfoQ interviewed him about applying leadership models, the Cynefin model and how it can be used for capturing requirements, scaling agile, and sustainable change.

Ben Linders
on Apr 23, 2016