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Four Benefits of Switching Your Contact Center Agent Software to WebRTC

Contact centers around the globe are running two sets of expensive software: CRM and Real-Time Communications. Tsahi Levent-Levi shows how, by integrating WebRTC, companies can become more flexible and save money. Using only a browser, with no additional software or plug-ins to install, call centers can distribute their work force around the globe.

Tsahi Levent-Levi
on May 09, 2016
Web Development

Full Stack Testing: Balancing Unit and End-to-End Tests

Full-stack testing can be a widespread and involved task. There are unit tests and end-to-end tests, but how do you know where to focus your efforts? In this article, David Copeland looks at the kinds of tests and how to balance the interplay between those tests and the overall software development effort.

David Copeland
on Mar 30, 2016
Web Development

Will WebSocket survive HTTP/2?

HTTP/2 is poised to eliminate much of the waste that developers deal with. Multiplexed connections will eliminate the need to bundle JavaScript libraries together. But is HTTP/2 a panacea to all our problems? What about WebSocket? Allan Denis tells us what HTTP/2 is good at and debunks some myths about what it can do.

Allan Denis
on Mar 14, 2016
Web Development

Ideas for WebRTC Implementation

WebRTC promises to revolutionize the way we communicate on the web. The technology is still nascent and there's more than one way to implement it, depending on your needs. In this article, Nikolai Bezruk offers a few suggestions on how to decide which WebRTC implementation is right for you.

Nikolai Bezruk
on Jan 03, 2016
Web Development

Bridging Microsoft Word and the Browser

HTML editors work fine for general formatting, but they don’t have all the capabilities that some businesses require. Creating graphics, diagrams, tracking changes and inserting comments are useful and come out of the box in Microsoft Word In this article, Prasadu Babu Dandu shows how to serve up Word documents as HTML.

Prasadu Babu Dandu
on Oct 26, 2015
Web Development

Stylish and Sane: A Guide to Better CSS

All websites need CSS and most is awful. There's too much of it. There's a bunch of duplication. It's like a delicately spun spider web, tightly coupled and fragile. It has more patches than a bicycle wheel. It doesn't need to be this way. Rouan Wilsenach introduces the concept of component-based styling and how to curate a style guide for your site.

Rouan Wilsenach
on Oct 21, 2015
Igniting Kids' Enthusiasm for Coding

CodingStuff.org is an initiative to ignite kids' enthusiasm to learn how to code, to create apps, to design websites, and overall to become comfortable with technology. This article explores what teachers can do to ignite kid's enthusiasm for coding by using interesting and cool lessons to give them some pointers on how to code and then let the magic happen!

Henk Jurriens
on Aug 25, 2015
Creating a Mobile Development Strategy for 2015

Now that 2015 is underway, it’s imperative to consider a mobile strategy framework for a prosperous year and beyond. We will be discussing some key points to consider as you plan your strategy for the year, and how they can help you usher in a successful future. These topics include visual development environments , Bimodal IT, cloud-based mobile development and the HTML5 vs. native debate.

Fima Katz
on Mar 30, 2015
Article Series: Next Generation HTML5 and JavaScript

In this (post)HTML5 series, we go beyond buzzwords and get practical insights from experts about what has actually worked for them. We also talk about technologies that go a step further, and define the future of how the standards and web development will evolve.

David Iffland
on Mar 02, 2015
Q&A with Matthew Carver on The Responsive Web

Responsive web design is an important part of the modern web and a must-have skill for web developers. The Responsive Web by Matt Carver provides an introduction and suggestions on how to get started. Beginning with the what and why and moving all the way to some advanced techniques, Carver provides a solid overview of an essential tool in the modern web developer's toolbox.

David Iffland
on Feb 24, 2015
Towards a Resolution-Independent Web with SVG

This article examines the advantages of using Scalable Vector Graphics (SVG) as the preferred format for the graphic assets of any web or mobile web project. The aim here is not to deter designers and developers from the proven method of using raster formats (PNG / JPEG) but rather to showcase how usage of SVGs can enhance the workflow of any web project.

Angelos Chaidas
on Oct 11, 2014
Writing Automated Tests with Jazz Automation

Jazz Automation is a testing framework built to automate and speed up acceptance/functional testing for all types of web based systems or static websites and in any industry. It also lends itself to easily implement automated integration testing. Historically this type of testing has been all manual, labor intensive, and inaccurate.

Dedrick Boyd
on Dec 07, 2013

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