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Building Better Platforms with Empathy: Case Studies and Counter-Examples
David Stenglein discusses the shift to a product model for internal platforms and how this benefits from people-centric tools like customer empathy and the new DevEx framework.
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Software Engineering towards Sustainable Empathic Capacities
Peter Pilgrim discusses empathy in software development.
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Empathy: A Keystone Habit
Paul Tevis explores how empathy is what Charles Duhigg calls a "keystone habit", a behavior change that unlocks other cascading behavior changes.
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Practical Empathy: Unlock the Super Power
Pavneet Singh Saund shares how his journey towards empathy has helped with burnout, Imposter Syndrome, parenting and self-care, exploring the core components of empathy and how to apply it.
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Make Better Decisions Together
Jake Zukowski talks about the constructive negotiation, pairing inclusivity and the decisive mindset to help diverse teams deliver quickly while still leveraging their strengths.
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Developing Customer Empathy
Chris Witeck covers key lessons learned by Citrix Labs as they tackle their goal of customer led innovation, discussing empathy mapping which involves showing off an idea and collecting feedback.
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