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Using Kanban with Overbård to Manage Development of Red Hat JBoss EAP
As planning the work for Red Hat JBoss EAP became harder and harder, Red Hat decided to adopt Kanban to make their development process more manageable, while maintaining a very high level of quality. They introduced Kanban in their distributed team and developed their own Jira add-on for visualizing the work, and added parallel tasks to their Kanban cards to simplify the workflow.
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The Ultimate Feedback Loop: Learning from Customer Reported Defects
Investigating the root causes of customer reported defects will have a great impact on your organization. The best ways to ensure customer satisfaction, lower costs and increase employee engagement is to look inside — you already have the data. At the end, it’s all about continuous improvement.