Lawsuits, recriminations, millions squandered on failed projects--and outsourcing is supposed to be a good thing for businesses?
IntelligentEnterprise.com has run a long InformationWeek article by Paul McDougall entitled: In Depth: When Outsourcing Goes Bad. In it, McDougall reports on the recent InformationWeek Research survey on the subject of IT Outsourcing.
50% of companies rate their outsourcing efforts a success, a third are neutral, and 17% - nearly one in six - call them disasters. For those in the latter category, primary reasons for dissatisfaction include:
For those suddenly interested to hear more about Agile software development, a good place to start is the Articles Library of the Agile Alliance which is organized by topic.
IntelligentEnterprise.com has run a long InformationWeek article by Paul McDougall entitled: In Depth: When Outsourcing Goes Bad. In it, McDougall reports on the recent InformationWeek Research survey on the subject of IT Outsourcing.
50% of companies rate their outsourcing efforts a success, a third are neutral, and 17% - nearly one in six - call them disasters. For those in the latter category, primary reasons for dissatisfaction include:
- poor customer service, vendor responsiveness or flexibility (45%)
- hidden vendor costs
- insufficient up-front planning by our company
For those suddenly interested to hear more about Agile software development, a good place to start is the Articles Library of the Agile Alliance which is organized by topic.