InfoQ Homepage Presentations Go On, Say Yes, And…
Go On, Say Yes, And…
35:04
Summary
Jeanine Spence explores the customer centric and iteration concepts of Design Thinking as an approach to problem solving through the lens of the personal. Spence presents 5 ways to put these techniques into practice and start to innovate with you at the center.
Bio
Jeanine Spence is a user experience strategist who uses design thinking methods to help companies uncover customer value opportunities that lead to breakthrough innovation. She is the author of the Customer Experience Capability Model, a strategic framework that demystifies what it takes to deliver outstanding customer experiences.
About the conference
Software is Changing the World. QCon empowers software development by facilitating the spread of knowledge and innovation in the developer community. A practitioner-driven conference, QCon is designed for technical team leads, architects, engineering directors, and project managers who influence innovation in their teams.
Mar 20, 2016