InfoQ Homepage User Experience Content on InfoQ
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Service Design: Consumer Journey Mapping
A process of identifying key customer interactions with the product. This is a holistic approach to envisioning customer interactions at various touchpoints through service design tools to help organizations to understand, visualize and envision their new or existing customer there by aligning their products.
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What Does "Being Digital" Actually Mean?
Digital transformation is a key aim of many organisations these days, with varying levels of success. This is often due to a lack of understanding about what being digital really means. Being Digital is the re-imagining of business processes to be by default a fully online, fully automated process from end user interaction to back office processing, with no need for human intervention.
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Agile in the UK Government - An Insider Reveals All
The Government Digital Service (GDS) aims to transform the relationship between citizen and state, moving the UK towards becoming a world-leading digital-by-default government. Nick Tune explores what GDS has achieved with assessments, sharing agile practices and experiences, and open source software, and shares what isn’t working so well in government IT.
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Enterprise Mobility is Going Beyond “Mobile First” Approach. Are You Ready?
The mobile revolution is changing the way organizations work and manage their operations, as well as engage with their employees. As a result, organizations are reconsidering their technologies and techniques to make their traditional organizational cultures and roles more mobile friendly, making ‘mobile first’ a must have strategy.
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A Web for All: Accessibility and Inclusive Design
Accessibility allow everyone to have access to information and services. The goal is to provide those with disabilities the same opportunities as their normative counterparts. This article explores how accessibility does not have to be a painful, after the fact initiative, if products are designed with accessibility at the start using inclusive design.
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What Makes Joy,Inc Work? Part 3 – High-Tech Anthropology®
This is the last of three articles exploring the culture and practices that makes Menlo Innovations such a joyous workplace. This article examines their approach to user experience and requirements - a set of practices they call High Tech Anthropology®
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Context is King: What's your Software's Operating Range?
Francisco Torres shares from experience how users might change how one sees the context of a project and why it is important to define a software’s operating range: the set of quality properties in which a software system can successfully run.
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Interview: When Technology and Design Collide, then Collude
Does design shape technology or does technology shape design? How do these two disciplines work together, and move away from the traditional siloed approach? In this virtual panel Sam Gibson and Ben Melbourne discuss the importance of overcoming adversity between technologists and designers by offering tactical approaches to solving these common issues.
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UX - Are you Doing it Yet?
An estimated 70% of technology projects fail due to a lack of user adoption. Shouldn’t organizations understand their users and product as much as possible in order to prevent this from happening? Ted McCarthy explains how successful organizations emphasize and invest in UX, integrating it into their teams alongside product and engineering, and offers some useful tips along the way.
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Business, Design, and Engineering: Developing Collaboration-Culture
The collaboration of a company and its multidisciplinary units has never been more crucial than now. Everything we make today depends upon our ability to stay current, move nimbly, innovate, engage and delight. Those things are too difficult to achieve without cross-team collaboration.
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Article Series: Design and Technology: Joining Forces for a Truly Competitive Advantage
This article series offers readers tactical approaches to building software that your customers love. Break down existing silos and create an environment for cross-collaborative teams: placing technology, business and user experience design at the core.
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Business, Design and Technology: Joining Forces for a Truly Competitive Advantage
The list of industries being disrupted by digital technologies is growing. To embrace this new digital world, companies need to change their practices and the way they use technology.